Returns
At Sorso Shower, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your product within 60 days of the purchase date for a full refund, with free return shipping.
Eligibility for Returns:
- Products must be unused, in their original packaging, and in resalable condition.
- Returns initiated after 60 days from the purchase date will not be accepted.
How to Initiate a Return:
- Contact our customer service team at support@sorsoshower.com to request a return authorization.
- Provide your order number and the reason for the return.
- We will provide you with a prepaid return shipping label and instructions.
Refund Process:
- Once we receive the returned item, we will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
Exclusions:
- Products marked as final sale or clearance cannot be returned.
If you have any questions about our return policy, please feel free to reach out to our customer service team. Your satisfaction is our priority!